- 1 Section
- 16 Lessons
- 10 Weeks
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- Foundations of the Hospitality Industry20
- 1.1Introduction to the Global Hospitality Industry
- 1.2Principles of Outstanding Customer Service
- 1.3Workplace Health, Safety, and Security Procedures
- 1.4Food Safety and Hygiene Supervision
- 1.5Quiz 1: Hospitality and Safety Fundamentals5 Questions
- 1.6Managing Front Office Operations
- 1.7Housekeeping and Accommodation Services Management
- 1.8Principles of Food and Beverage Management
- 1.9Quality Control in Hospitality Operations
- 1.10Quiz 2: Core Operational Management5 Questions
- 1.11Establishing and Managing Budgets
- 1.12Interpreting Financial Information and Making Decisions
- 1.13Hospitality Marketing and Digital Promotion Strategies
- 1.14Inventory Management and Stock Control
- 1.15Quiz 3: Finance and Marketing Essentials5 Questions
- 1.16Leadership Principles and Effective Team Management
- 1.17Roster Management and Staff Scheduling
- 1.18Recruitment, Onboarding, and Staff Development
- 1.19Performance Management and Conflict Resolution
- 1.20Quiz 4: Leading and Managing People5 Questions